With the progressive technology today, it is common to have businesses turning to a hosted VoIP system instead of choosing the traditional Private Branch Exchange system. Most existing businesses with the PBX system are seriously considering a switchover to a hosted VoIP system as more convenience and benefits seem to emerge with the latter.

Comparisons

Every smart business venture would perform detailed research over the two systems and make fair comparisons between the two before deciding on the system. A system that is VoIP hosted offers lower costs compared to the onsite IP PBX. There is a better total cost of ownerships with hosted services.

Better TCOs are definitely a preference for any business with geographically scattered branches and diverse customer locations where there is a demand for supporting mobile remote end-users.

There are different features between the two systems where advanced hosted VoIP features are available to impact the business positively with a lower monthly telecom bill.

Factors

The traditional PBX system is basically a dedicated and configured system that is utilized in a properly managed environment.

There is the necessary PBX software that is required to run the system which needs regular maintenance and support. Such services cover linked desktops as well as telephony devices. Hence, it is common for IP PBX vendors to release software upgrades regularly to ensure that there is a smooth functioning of the PBX system half yearly which could be burdensome on many businesses.

There are certain required purchases with a PBX system such as call recording equipment to continue its operation effectively; there needs to be some regular maintenance of call logging equipment to monitor the business’ costs and performance.
There is no resilience offered by a single PBX service system as such systems are mainly proprietary; they function only with the same branding’s phone handsets and headsets which can be very inconvenient and inflexible towards the operations or expanding business scopes.

Features

However, the hosted systems on VoIP offer faster and simpler add-ons and changes. There is no need for a full time system administrator as with a PBX onsite system. Employees of the hosted system take ownership of the telephony needs they incur. The hosted service system allows an easy and convenient management through the intuitive portal on the Internet which can be accessed by the employees at their own time and need.